Orders not sending email.

WPPizza – A WordPress Plugin Support General Support Orders not sending email.

Viewing 20 posts - 1 through 20 (of 24 total)
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  • #34145

    Ryan Dunphy
    Participant

    Hello,

    When I receive an order, I’m not receiving any notification. Nothing appears to be wrong with the email setup. I receive emails for a table reservation plugin and whatever else. I checked system info and it says “Emails Disabled:No”. I don’t have the plugin set up to use SMTP. Any ideas?

    #34146

    Ryan Dunphy
    Participant
    This reply has been marked as private.
    #34147

    Olly
    Admin & Mod

    have you enabled debug and looked at your debug log ?

    (PS: your site is also trying to load insecure content – admin-ajax.php – over a secure connection which results in it being blocked . have a look at your browser console )

    #34148

    Ryan Dunphy
    Participant

    I haven’t. I’ll do that now. Thank you.

    #34199

    Ryan Dunphy
    Participant

    I haven’t used debug before, but I’m pretty sure I don’t see anything related in the log. Just some stuff about the Facebook feed. You mean put

    define("WP_DEBUG", true);
    define("WP_DEBUG_LOG", true);
    define("WP_DEBUG_DISPLAY", false);/*this should NEVER be true for production sites*/

    in wp-config.php, right? There isn’t a separate debug mode for wppizza that I’m missing.

    #34203

    Olly
    Admin & Mod

    >You mean put..
    yes

    >There isn’t a separate debug mode
    No

    as you are using (only) paypal: have you set your IPN correctly (see setup/troubleshooting from here https://www.wp-pizza.com/downloads/wppizza-paypal-standard-gateway/)

    have you enabled – temporarily perhaps – the cash on delivery gateway and made an order ?
    do you receive emails when you do that ?

    #34204

    Ryan Dunphy
    Participant

    I have been testing by doing cash on delivery. I don’t receive any emails for it unfortunately.

    IPN looks ok, it gives me a blank screen.

    #34205

    Olly
    Admin & Mod

    can you please enable cash on delivery so i can do a test order (will be clearly marked as test)

    #34206

    Ryan Dunphy
    Participant

    Ok cool, cash on delivery is enabled now.

    #34207

    Olly
    Admin & Mod

    ok, give me a minute

    #34208

    Olly
    Admin & Mod

    can i please have admin credentials to have a look at some things ?
    (i wont change anything, just haveing a look at some settings)
    if you post them here, make sure you set your reply to “private”

    #34209

    Ryan Dunphy
    Participant
    This reply has been marked as private.
    #34211

    Olly
    Admin & Mod

    thanks
    programatically speaking, the emails are being sent by the plugin
    however, clearly, they are not being received (or even sent), so something is interfering

    you are also caching the orderpage !please read here
    https://docs.wp-pizza.com/faqs/?section=using-a-cache-plugin

    furthermore, have you tried disabling all other non-wppizza plugins (especially the amzaon ses) ?

    #34212

    Ryan Dunphy
    Participant

    I haven’t tried disabling other plugins. I’ll do that when the restaurant closes. In the mean time, I’ll switch from Amazon SES to Sendgrid or setup smtp instead and see how that works.

    #34213

    Olly
    Admin & Mod

    wppizza also has it’s own smtp option
    however, if something else hijacks the wp phpmailer somehow , then this might not help

    #34214

    Ryan Dunphy
    Participant

    Ok cool. Unfortunately it looks like people are having problems getting Zoho to work with smtp on WordPress but they just came out with a plugin 22 days ago. I’m going to try that.

    #34215

    Olly
    Admin & Mod

    as i have no idea what Zoho is or supposed to do, i cannot comment really

    #34216

    Ryan Dunphy
    Participant

    Zoho gives a free .com address. Anyway, I made a Mailgun account and used an smtp plugin and that didn’t work. Then I used the smtp option in WPPizza and now I receive emails. Thanks for the help!

    #34288

    Ryan Dunphy
    Participant

    I’m back. I guess the problem wasn’t resolved. The test email does work from the settings. But now, when submitting an order, it says ‘ERROR: 10003 EMAIL TO SHOP FAILED:’ I deleted your username, I’ll make a new one in case you need it.

    #34292

    Ryan Dunphy
    Participant
    This reply has been marked as private.
Viewing 20 posts - 1 through 20 (of 24 total)

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