PopUp on Order History

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  • #40448
    marcomeloni
    Participant

      Sorry for my English 😉
      When opening the PopUp of an order in the Order History set the order status to ACKNOWLEDGED automatically.
      Is it possible to leave it at NEW?

      #40455
      Olly
      Admin & Mod

        No, sorry (not at the moment anyway)
        that’s by design as – clearly – once you have clicked on it and seen it , it’s been viewed (in this case named as “Acknowledged” )

        however, you can set it simply back to “new” again, in the same popup screen (or after closing that popup box)

        #40456
        Olly
        Admin & Mod

          PS: generally speaking, it’s only a word anyway, and there are css classes associated that would let you use the same background color as a “new” order (for example)

          furthermore, you could also simply change “Acknowledged” to “New” (or whatever else you want it to be – maybe “New- Viewed” or something so at least there’s some distinction between the 2) in wppizza->localization “Admin Order History – Order Statuses”

          #40466
          marcomeloni
          Participant

            Yes, I had seen this feature.
            But when the PopUp opens automatically, the Acknowledged email is sent to the customer. This is a problem. Can you prevent the email from being sent?

            #40470
            Olly
            Admin & Mod

              then YOU have set up something that sends those emails.
              the plugin does not do that natively

              #40474
              marcomeloni
              Participant

                Yes, I apologize, I have seen and corrected now.
                Following your directions now works as the restaurant owner asked me.

                Thank you for your time.

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