I love your plugin. I want to use it and buy…

WPPizza – A Restaurant Plugin for WordPress Support Feature Requests I love your plugin. I want to use it and buy…

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  • #3637
    Carl

    I love your plugin. I want to use it and buy the unlimited license but I have one hesitation. I’m willing to help fund the development of the following plugin-
    Add ingredients is good but we need to have the ability to write comments on individual items. If there could be a simple comment box that shows up with the ingredients that allows someone to put “Extra mayo” or “no pickles.” I understand that there is a comment box in the form but someone won’t want to write all their changes in that box, looking back at what they ordered.

    #3638
    Olly
    Admin & Mod

    a few thoughts:

    a) being able to write/leave some additional comments is not such a bad thing per se (and I might just add that option at some point. However,…

    b) your rationale behind why you would want to / need to use it strikes me as a bit strange.
    Surely, if I want “extra mayo” i just add extra mayo as an ingredient. Conversely, if I do not want any pickles I just do not add any to start off with. Obviously, that means having “mayo” and “pickles” selectable as an ingredient to start off with, but then again that should be the case regardless…(no point of anyone asking for mayo if you don’t have any anyway)
    I might of course miss something here. Feel free to correct me ….

    c) Don’t mean to be rude, but who is “we” ? (as in “we need to have the ability” etc) From what I can tell – so far at least – it’s only you who seems to “need” these things. No-one else appears to be missing anything along the lines you have been mentioning ….
    (might have misunderstood things though, feel free to shoot me down in flames 🙂 )

    as always, happy to discuss……

    Olly

    #3639
    Carl

    a)I can understand if you are too busy to work on it now. I will have to find another option if that is the case. I need a solution soon.

    b) The rationale is actually quite sound. Your plugin is built wonderfully, if it’s pizza we are talking about. The client I’m building this for owns a sub shop. People don’t want to add all the ingredients. Often they make one or two changes if at all. Pizzas come with nothing on them. This isn’t like Subway, these are subs with specified ingredients subject to change at request.

    c)We is in reference to the marketing company I started about a year ago. I could have people change it I suppose but that will take a lot of time just for them to go through how it works. The idea is why build a car yourself if they have them made already? I just need a piece added to the car.

    I understand that it makes sense to just add ingredients but I have to be concerned with speed of ordering. If they give up on the form and call instead, I’m failing my client.

    #3640
    Olly
    Admin & Mod

    a,b):
    hmm, to be honest, it doesn’t sound like you need an “add ingredients” plugin at all.
    Surely, the point of this is to stop people having to write things like “extra cheese” etc but to just click on things (with the added advantage that they can get charged for it if necessary

    if one adds a textbox to the add ingredients section of a product to allow the customer to then say “i don’t want any cheese” it kind of defeats the point of the whole thing.

    furthermore, you would only get this textbox on items that have any selectable ingredients to start off with. As you describe it though, there wouldn’t be any as the item would be pre-configured so to speak , and the customer would just write some text saying “your preconfigured is fine, but i don’t like xyz” or “I would like a couple of extra cows with my sub” ….

    it would strike me as a better idea, to add an option to the main plugin that allows you to globally enable a – possibly show/hide – textbox for every menu item which – if any comment is added there by the customer will get added to the cart regardless of the existence of any “add ingredients”
    (essentially this text would be displayed in the cart / on the orderpage in addition to any ingredients that may or may not have been selected)….

    c)

    >I could have people change it I suppose…
    well, you could but you will not be able to ever use/benefit from any future updates to the plugin without re-applying your changes (which might not even work anymore anyway when the plugin changes )

    >The idea is why build a car yourself if they have them made already? I just need a piece added to the car.

    • being somewhat facetious – :
    • Customer: “Sir, I have a Fiat 500 and would like it to have a 500PS engine”
    • Seller: “Buy a Ferrari….”

    anyway, does the above make sense to you ?

    Again, I am happy to add options and discuss things, but at this junction I am not convinced the “add ingredients” extension is the right place to look for the scenario you are describing

    #3641
    Olly
    Admin & Mod

    on second and third thoughts…..

    if you have a pre-configured sub where the customer then says ” i want 10x cheese” would your client be happy to do that without charging extra for it ? (as the shoppingcart will – of course – not be able to reflect this in the price it calculates)

    also, wouldn’t it be a better (or at least additional) idea to add another menu item to the preconfigured ones called “build your own sub” and then let the customer add what he likes (and get charged for it of course). i.e exactly like a build your own pizza ?

    #3642
    Carl

    I suppose that maybe I wasn’t wording it correctly, but this “it would strike me as a better idea, to add an option to the main plugin that allows you to globally enable a – possibly show/hide – textbox for every menu item which – if any comment is added there by the customer will get added to the cart regardless of the existence of any “add ingredients” (essentially this text would be displayed in the cart / on the orderpage in addition to any ingredients that may or may not have been selected)” is what I’m talking about.

    I didn’t mean to make it sound like it HAD to be added to the “ingredients” plugin but that it would pop up underneath the item like the add ingredients does.

    In counter to your car analogy, imagine going to Burger King and asking for a few extra pickles and they say, “Sorry, you get the pickles we give you.”

    Or if you ask for a few packets of ketchup if possible and they say, “Sorry, your combo did not have packets of ketchup on it.” Do you think they have space on the board above to list “Packets of ketchup can be included with these meal, as well as extra pickles and extra tomatoes and extra…”

    I’m not saying every customer’s request will be reasonable or even actionable. But to pigeon-hole them into either taking the item as is or adding from a list of 20 ingredients for a single sub is not good customer service. If there is an issue with the request, that’s a good reason to call the number on the email order.

    And I’m not the only one to be requesting this feature- look back to Denis and Gilad. They both have requests that have a similar strain.
    Gilad- “In the “Add Ingredients” Extension, can i add an ingrediet on just half of the pizza… like if the costumer WANTS his pizza with half onion half garlic extras can i add half? another thing is if the costumer wants one half with onion&olives and the second half with tomatos and corn … can your plugin do this observation?”

    Denis- “Is there or shouldn’t there be a way, with the Ingredients plugin, to request an ingredient to be removed from an already existing pizza? I know I always do that when ordering pizza, like “I’d like a Capriciosa without artichokes and with extra garlic”…Sure, the perspective of “configuring” each and every meal in a menu would be almost nightmarish, I was merely anticipating the questions a client (restaurant owner) would ask.”

    What you stated earlier- “No-one else appears to be missing anything along the lines you have been mentioning” As evidence above is presented, I beg to differ.
    I’m not trying to argue with you. I do marketing for a living, I sell stuff to people every day. Don’t you think that your chances of selling plugins increases as you have a request box available to enable? I like your work Olly but your replies seem a bit defensive of your work. Never once on this page do you say, “Hey User, that’s a great idea. My thoughts on implementing it are a bit different but it’s got promise. I will add that to it soon and email you when I make the new plugin. Would you be willing to buy it for 30 pounds?”

    If you said that to me, my response would be, “Definitely! I know I don’t 100% understand the ins and outs of all your code but something like that would be extremely useful! Please keep me informed!”

    #3643
    Olly
    Admin & Mod

    Hi Carl,

    first of all: note to self – must sort out the formatting of this page at some point. I took the liberty to just put some line breaks into your reply for readablity.
    (actually the whole site could probably do with a change…one day)

    secondly, allow me to retort and yes, let me be defensive of my work (why shouldn’t I be !?)

    in no particular order:

    • “is what I’m talking about…”. At least I know now what you are talking about. It really wasn’t clear to me from everything you said previously (hence I always said something along the lines of “maybe i’m missing something”, “feel free to correct me ! etc etc….but maybe I’m just stupid)

    • when going to burger king / or wherever , you have a one-on-one talk with a person where you can discuss things etc. when you order things online and pay there and then – by its nature – you don’t.

    re: “imagine going to Burger King and asking for a few extra pickles and they say, “Sorry, you get the pickles we give you.””

    Can you please tell Burger King to export your shops over here ? Because “Sorry, you get the pickles we give you.” is EXACTLY the answer you’d get if you were to ask for this here.
    If you just want extra Mayo , you go to the corner of the shop where the Box with Mayo is. To me, that’s the equivalent of the comments textbox on the order/checkout Page as it’s not menu item specific.

    I cannot think of one online shop where you can say “i want to order this – pay here – , but actually no , I would like to have some more bits I’ll just write it in a box and get these too….(sure on some you can leave comments per item but that doesn’t change the order itself). Having said that , maybe you know of one and can send me link which might give an idea as to how one could implement this.

    Either way though. None of this is relevant. The plugin clearly doesn’t do what YOU want it to do. That’s a shame, but maybe you need to look at another solution for your sub sandwich customer.

    Furthermore, I have to say I am feeling a bit irked by your comments

    • as far as I am concerned , we had a discussion about what this option was all about. No point of me trying to program stuff if I dont even know what it is supposed to be doing.

    • saying that I do not reply to or take into account users comments I find – quite frankly – offensive (especially given the conversation we had about order history etc right below this conversation. I even wrote some code for you to make it work for you as per your requirements)
      Furthermore, if you look back over our exchange here you’ll find that may absolutely first response was “is not such a bad thing per se (and I might just add that option at some point).”

    • if i were not open to users suggestions, we wouldn’t even have this discussion and neither would the plugin have many of the options it has

    • Gilads request is an ENTIRLY different thing. And if you were to read my reply, you would have seen that it’s something I am planning to do (in fact am in the middle of doing) because it’s a good idea…

    • Denis’ request: I quite clearly answered that one with reasoning why – along the lines he suggested – it’s neither practical nor user-friendly (or at least i could not come up as yet with any reasonable solution)

    • I have answered absolutely EVERY users emails sent to me (quite literally hundreds), comments in this message section as well as support requests on wordpress.org …mostly within hours.
      Furthermore, pretty much every users suggestion – if possible and halfway useful to more than one person – has been implemented so far or is in development.

    This plugin and its extensions were/are developed and maintained in my spare time as a hobby and to get a better idea of how WordPress works as I was and am developing a few WP sites.

    From there it grew into this thing that takes up a lot more time than is healthy. Just to be clear – and i hazard a guess that’s the case for most worpdress plugins – the plugin and extensions will never even come close to recouping their development costs. Not to mention the time spent on supporting users .

    Am I claiming it is perfect? No, of course not.
    Am I saying it works for absolutly every scenario ? No.
    Do I listen to users suggestions ? Absolutely, all the time . (claiming otherwise is just wrong)

    If this plugin doesn’t work for you. Feel free not to use it.
    If you don’t want to use the extension. I’ll refund you.
    If you want a total custom solution, pay someone to program this from scratch and be prepared for a (well into the) 5-figures bill.
    If you find me difficult to deal with for some reason ? Don’t use it , don’t demand things and don’t ask for help .

    Saying things like “I will have to find another option if that is the case. I need a solution soon.” and ” but we need to have the ability” etc sound just demanding and rude

    As i said previously: once we had established what it is you actually need/want I would have integrated that when time allows without any costs to anyone (and will probably still do that). Simply because I think it’s not a bad idea and might be useful.

    I just felt the need to clarify a few things regarding where I am coming from and to what this all sounded like to me.
    As always, maybe I have misunderstood things. Feel free to comment etc

    Olly

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