WPPizza – A Restaurant Plugin for WordPress › Support › Add-Ons › Extensions › Delivery By Post/Zipcode › Support › Missing postal code and city
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- 17 July, 2025 at 2:20 pm #71382
Hello Olly,
I’m following up again regarding the issue with the missing transmission of the postal code and city. As I’ve since found out, it’s not related to WinOrder but occurs under the following circumstances:
A customer places an order for the first time as a guest and pays via PayPal. Everything works perfectly.
The customer then returns to the site, adds items to the cart – but changes the postal code and city on the cart page before placing another order via PayPal. In this case, the updated postal code and city are not transmitted.You might now say, “Why would someone do that?” – but it could happen, for example, if they initially select an incorrect postal code via a popup and then manually correct it later…
I just did some further testing, and here’s what I found:
As soon as anything is changed on the checkout page during the order process – switching from cash payment to PayPal, for example – the data is not transmitted. So it seems that something goes wrong during the page reload that occurs in that situation.For reference: I have “Always load the cart dynamically via Ajax” checked.
JavaScript in the footer is disabled.In any case, something is definitely off.
The details are missing in both the customer email and the shop email.
Customer emails are sent as HTML, shop emails as plain text.And it is missing in der Order History in the Backend too…. So I guess it is safe to say: It does not exist 😉
If you need any further information, just let me know.
Thanks for your help and best regards,
Thomas17 July, 2025 at 3:17 pm #71392Hi Olly,
it’s driving me crazy. I’ve done more and more testing – another 50 orders – and now the problem has suddenly stopped appearing. I honestly don’t know what’s going on. Let’s just leave it as it is for now. The site is supposed to go live next week – fingers crossed it stays that way.
If anything comes up again, I’ll get back to you.
Sorry for the confusion – but believe me, it’s been just as frustrating for me 😉But just to wrap things up for now: I really do appreciate any hints, tips, or theories about what might have caused the issue – or what I should do if it happens again. Somehow I have the feeling that once the site goes live, it’ll suddenly come back. (I hate those bugs that only appear sporadically…)
17 July, 2025 at 9:09 pm #71446without a url I cannot say anything other than the usual
Have you enabled debug (https://docs.wp-pizza.com/troubleshooting/) and checked your debug.log ? Are all your plugins / themes up to date ?17 July, 2025 at 11:29 pm #71449Hello Olly,
thanks for the reply. I enabled debug – no errors until now. ANd of course are all my plugins and themes up to date 😉 I will get to you if the error comes up again. Hope not – but if, I will 😉
18 July, 2025 at 12:23 pm #71456if things behave erratically like that it’s quite often because things are cached that should not be cached (see also https://docs.wp-pizza.com/getting-started/?section=setup)
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