WPPizza – A Restaurant Plugin for WordPress › Support › General Support › PayPal error
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- 4 July, 2025 at 9:15 pm #71175
Hi Olly,
I’ve been having a problem for the past 5 days with several customers. All of them are using the new version of PayPal (5.4). Here’s the issue:
Customers place their orders and pay successfully – the payment goes through on PayPal, but no order is recorded in our system.Luckily, some customers noticed this through their PayPal payment confirmation, but not all of them. This has now started happening very frequently.
We’ve checked everything on our end but couldn’t find any issue. I also called PayPal to ask if there’s a problem on their side, but they said everything looks fine. They mentioned they will review the PayPal logs again.
Do you have any idea what might be causing this? I really need your help with this.
4 July, 2025 at 10:31 pm #71190> for the past 5 days with several customers
As nothing has changed for month in the wppizza plugin and indeed the paypal one, the first question really would be what it is that changed your end about 5 days ago ?that aside, have you enabled debug (https://docs.wp-pizza.com/troubleshooting/) and checked your debug.log ?
Are all of your other plugins/themes up to date ?
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