Anyone else got cloud print problems?

WPPizza – A Restaurant Plugin for WordPress › Support › General Support › Anyone else got cloud print problems?

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  • 21 May, 2018 at 6:15 pm #37448
    Kim Koldtoft
    Participant

      I have google cloud print set up for printing orders and normally it works fine.

      But today, a few hours ago, it just stopped working out of the blue.

      • The printer is unchanged (same IP settings etc.)
      • It still works fine when printing from windows / chrome
      • Nothing was changed when it stopped working
      • I tried disabling and enabling the plugin. No change
      • I trued updating the Token. No change

      Here is a screenshot of my settings.
      Settings

      I am using the default HTML template, slightly modified. If I preview and print it from chrome, it works fine. It’s like the print job is not being sent from Wp-pizza cloud print.

      21 May, 2018 at 6:25 pm #37449
      Olly
      Admin & Mod

        have you checked the wppizza/logs directory for any error logs in there (or indeed your debug.log provided you enabled debug)

        21 May, 2018 at 6:27 pm #37450
        Olly
        Admin & Mod

          PS: with all this GDPR going on , you might have to re-request/re-setup authorization for cloudprint as per directions (though it still works here as it always did)

          21 May, 2018 at 6:27 pm #37451
          Kim Koldtoft
          Participant

            Update:
            In google cloud print, the printer registers fine as “online” and as shown in this screenshot, I can print from it, when using chrome/windows.

            From google cloud print watch

            And as shown here, the printer registers as online

            printer is online in google.

            21 May, 2018 at 7:06 pm #37452
            Kim Koldtoft
            Participant

              Thank you for the quick reply Olly.

              Yes, GDPR did cross my mind, which is why i thought to ask here, as it might be happening to someone / everyone else, but apparently not.

              I updated the client secret as well and re-saved the credentials in console.developers.google.com but still nothing.

              I can’t check the logs right now, as I have recently moved the server, and my developer is offline right now. Is there any way to check the logs from WordPress?

              21 May, 2018 at 10:12 pm #37457
              Kim Koldtoft
              Participant

                I found the problem and managed to fix it. It was a read/write file permission issue. I think maybe the developer changed some of the file permissions, and that is what made it stop working.

                I managed to get access to the log files, but there was nothing there. (maybe also a write permission issue)

                I checked the following..

                /wp-content/plugins/wppizza/logs
                This has an empty index.html and a readme.txt file that says ===== TO DO ======

                /wp-content/plugins/wppizza-google-cloudprint/logs
                This just has an empty index.html file

                /wp-content/plugins/wppizza-google-cloudprint/
                Has a debug.log file, but it only has a few lines that are dated to 2017 so I think unrelated to this problem.

                However, I checked the error log for Apache2 and found what looked like a “read / write” permission issue.

                So I have updated the file permissions and that fixed it.

                Now I am just afraid that my site is not secure…

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