As soon as possible function for pre-order

WPPizza – A Restaurant Plugin for WordPress Support General Support As soon as possible function for pre-order

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  • #48421
    Nurullah
    Participant

      I just upgraded the pre-order plugin and saw, that the function is not more anymore. This was a very important function. Can you bring it back? or do I miss something?

      #48423
      Olly
      Admin & Mod

        >that the function is not more anymore
        that is correct – it clearly says so in the changelog.

        the reason why it’s removed is because too many people reported that customers selected “asap” outside of opening hours and then complained when the order did not arrive within 30 minutes or so (obviously, because the shop was closed)

        so now – outside opening hours – people have to actively select an available timeslot.
        during opening hours, the next available timeslot is automatically selected , or – optionally – you can also set it to force the customer to select a timeslot *during* your opening hours

        that said, maybe there’s a way to bring back the “asap” at least during your actual opening hours, i’ll see what happens when i try to do something like that (though it will be somewhat different probably )

        #48426
        Nurullah
        Participant

          I didnt get feom my client til today such feedback. It was pretty good option. But users coul not select a time outside of openung hours — so why is that a failure..? I think, you should bring it back. Maybe you can add a radio button or checkbox, asap will be selected, if users want a preorder then they select the radio button preorder or uncheck asap..

          #48427
          Olly
          Admin & Mod

            > But users coul not select a time outside of openung hours — so why is that a failure..?

            they still cant. but – as outlined – they were able to select “asap” *outside* of the shops opening hours – after all that’s one of the reasons for using the plugin to start off with – and assumed (as people just don’t read things) it meant “in the next half an hour or so” – even if the shop was closed for the next 14 hours – or even days – or something, so then complained if they paid but didn’t get their stuff in 30 minutes or whatever.

            now , they *have to actively* choose a timeslot so the ambiguity of “i said ‘asap’, but didnt know ‘asap’ means tomorrow when the shop is open again is eliminated…

            in reality, “asap” means different things to whatever side of the table you are sitting at
            for the customer, in many cases, it means “preferably now, but i can deal with it if it takes 1/2 hour or so”
            for the shop it means, “i will do what i can, but if i’m closed i’ll do this asap when i’m open again” (naturally the shop cant do things when its shut)

            #48428
            Olly
            Admin & Mod

              of course, my above comments are not absolute, but the development was – as always – based on users feedback

              #48429
              Nurullah
              Participant

                I had to downgrade in some webpages because of this. All right then i will be waiting for the next releases..

                #48430
                Olly
                Admin & Mod

                  > I had to downgrade in some webpages because of this
                  you can do that of course, but I’d be interested to hear why a “asap” option is of any benefit to a shop bearing in mind what i said above about what – apparently – customers think “asap” means as opposed to what it means to a shop when you are actually closed – which of course is the main reason for using the plugin, i.e pre-order at a time when the shop is closed for a time when the shop is open again (or of course days in advance if set up that way)

                  #48759
                  Nurullah
                  Participant

                    Because they don’t want give a time. When they have too many order it’s not possible to deliver each order at its time. Image 5 clients ordered for the time 18:30 at 18:00, it will for many restaurants not possible to deliver it in time. That’s why they want asap and in order confirmation and an aprx. time like 45 Minutes.

                    #48771
                    Olly
                    Admin & Mod

                      not withstanding that v3.2.1 has the “asap” options re-introduced of sorts

                      I am a bit puzzled why the shop would set it in a way that allows 5 orders at 18:00 for 18:30 if they cannot service those number of orders anyway (after all, there are minimum preparation time settings in there too alongside a number of other options)
                      Or, in other words, why use that plugin at all if they only want to serve things “asap” (whenever that may be) ?!

                      of course, I may be missing something here….(always a possibility of course)

                      #48775
                      Nurullah
                      Participant

                        They want to provide also pre-order option. I can understand you and restaurants too. I think you should make an option in admin panel where we can activate or deactivate that option.

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