Had an email fail on a paypal payment.

WPPizza – A Restaurant Plugin for WordPress Support General Support Had an email fail on a paypal payment.

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  • #4882
    johnspeasmaker
    Participant

      Hey Olly,

      The restaurant got the paypal confirmation on a paid order for delivery. However, the original order did not show up in the restaurant’s delivery email inbox. Any ideas on why the email failed to show? Thanks, me

      #4887
      Olly
      Admin & Mod

        cannot say i do …..
        i assume it worked before ?
        nothing i have changed that would cause this to suddenly not work.
        checked your/their junk folder / logs ?

        does the order show up in the order history ?

        might want to try to set it to sandbox / test, turn on logging (in the gateway settings), do a test order and see what happens and what the logs say (again in the wppizza-gateway-paypal/log/ directory)

        #6590
        leadcentric
        Participant

          Hello Olly,
          I am having the same issue. When I do CoD orders, the email goes right through but when I do orders through paypal, I never get any order email from the wppizza plugin.

          #6593
          Olly
          Admin & Mod

            also make sure you read the troubleshooting here :

            https://www.wp-pizza.com/paypal-gateway-extension/

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