No automatic email to customer?

WPPizza – A Restaurant Plugin for WordPress › Support › General Support › No automatic email to customer?

Viewing 9 posts - 1 through 9 (of 9 total)
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  • 20 April, 2015 at 12:07 pm #9193
    Regine Endres
    Participant

      Hi Olly,

      My client would prefer if the order email is not automatically send to the customer, he would rather prefer to confirm each order manually.

      So the email should still go to the restaurant, but not to the customer.

      Just wondering if this is possible to change?

      Thanks

      Kind regards

      Regine

      20 April, 2015 at 6:30 pm #9198
      Olly
      Admin & Mod

        although not sure why anyone would really want to do that , you could do the following

        just do not use the dedicated email field in wppizza-> order form settings as email, but one of the other/custom ones.
        no email will be sent to the customer (as the email field is essentially not set)…

        21 April, 2015 at 11:50 am #9220
        Regine Endres
        Participant

          Hi Olly,

          Thanks for your response.

          Sorry, but you lost me here. I got three fields in Order-Settings:

          1) Which email address should any orders be sent to [separated by comma if multiple]:

          2) If you would like to BCC order emails add these here [separated by comma if multiple]:

          3) If you want to set a static “From” email address set it here, otherwise leave blank . All emails will appear to have been sent from this address. (Some fax gateways for example require a distinct FROM email address). However, the customers email address will still be stored in the db/order history if entered

          I have entered my shop email in 2 and as from in 3.

          Or are you talking about the email field in the Order Form Settings?

          Thanks

          Kind regards

          Regine

          21 April, 2015 at 12:29 pm #9221
          Olly
          Admin & Mod

            >Or are you talking about the email field in the Order Form Settings?

            yes, sorry , typo my end (corrected now above)

            23 February, 2016 at 1:43 pm #16048
            pmitra
            Participant
              This reply has been marked as private.
              23 February, 2016 at 1:49 pm #16052
              Olly
              Admin & Mod

                @pmitra

                please start your own topic.
                not only to avoid a mess, but also because making your reply “private” in a topic you did not start yourself does not make it private to the original poster…!

                though I must admit I don’t quite know what’s so private about this anyway…maybe someone else will have that question and I’ll have to answer it again as noone will be able to see it. kind of up to you though. just saying.

                now please copy this again in your own topic

                thanks

                24 February, 2016 at 7:23 am #16080
                pmitra
                Participant

                  Hi Olly,
                  Is there no separate facility for user email??what should i do to send email to customers with proper email header…i think the email header has been coded only for shop..if i mention my shop’s name or email in static “From” field in Oredr-Settings then the email coming to shop is showing its own email in the “from” field in the email header where it should show the email id of the customer who has placed the order…the email, customer is getting totally displaying the shop’s email header.customer’s own email id is showing in the “reply-to field”..and shop’s email id is showing in the “to” field which should be vice-versa..please let me know how to fix it..thank you..

                  24 February, 2016 at 2:22 pm #16089
                  Olly
                  Admin & Mod

                    lol.
                    you were supposed to start your own NEW topic / thread, not add the same question again to the same topic/thread which was started by someone else (and only vaguely related)

                    oh well, nevermind. I’m sure “Regine Endres” will survive if she gets this too :).

                    to the issue at hand:

                    originally and until about 2 years or so ago. the plugin did exactly that. i.e the from email was set to be the email of the customer that did the order. However, these days (so called DMARC policies) the “from” email HAS TO BE an email address that correlates to the server the email is sent from or it will be considered spam and be deleted without notice by many email services (most definitely yahoo, but other may do too) before it goes anywhere

                    so if your server is on http://www.mydomain.com, the from email has to be [email protected].
                    if you do not do that , you will sooner or later loose orders/emails for aforementioned reasons.

                    in short, there is nothing to “fix” as it is deliberate. I hope that explains why it is the way it is

                    24 February, 2016 at 2:31 pm #16091
                    Olly
                    Admin & Mod

                      look at it this way.
                      your server sends the email (“FROM”) to your shop (“TO/RECIPIENT”). the customer is added in “CC”.

                      as your shop is the recipient, the “reply to” is the customer as he/she would be the original sender so to speak the shop would reply to and there is no reason really for the customer to reply to himself to an email he sent to the shop in the first place

                      do i think that your idea of a setup would also have merit ? sure, that’s why it was setup that way originally. Alas, it won’t work for aforementioned reasons

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