No order tails coming through!

WPPizza – A Restaurant Plugin for WordPress Support General Support No order tails coming through!

Viewing 20 posts - 1 through 20 (of 23 total)
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  • #10128
    maherali
    Participant

      I’m having a big issue olly no order details are coming through! It maybe related to the new Stripe update i’m not sure it takes payment and the email but no address/customer details and notes!

      #10129
      maherali
      Participant
        This reply has been marked as private.
        #10130
        maherali
        Participant

          DETAILS* On subject line.

          #10132
          Olly
          Admin & Mod

            did you have that issue *after* updating to 1.3.1 (stripe) or before (i.e with 1.3) ?

            #10133
            maherali
            Participant

              I updated this morning and two orders tonight had this issue and they both happened to be Stripe orders.

              #10135
              Olly
              Admin & Mod

                with 1.3 that might have made sense (up to a point , discussion of which/why is irrelevant here for the moment) -with 1.3.1, i cannot see how.

                could you turn it on again and i’ll check some things – or – if you prefer – tomorrow when you are closed (i can just open the shop in your admin for 5 minutes to be able to add something to the cart and mess around on the order page to check things or something to that effect)

                #10136
                maherali
                Participant

                  We are now closed Olly (11pm) therefore you can do whatever you like to test it yourselfz

                  #10137
                  Olly
                  Admin & Mod

                    ok, i’ll have a quick test.

                    i will enable a couple of things (leave things alone for a moment) and get back to you in the next 1/2 hour

                    #10138
                    Olly
                    Admin & Mod

                      hmm,

                      i really cannot see how (not with version 1.3.1 anyway)

                      i don’t think this will give m any ideas/clues , but no harm having a look:
                      maybe you can zip up all log files in the logs directory of the stripe gateway and send them to me ( dev[at]wp-pizza.com )

                      PS: it’ all back to what it was (i.e all i had changed was re-enable stripe to check some things and now i disabled it again)

                      #10139
                      maherali
                      Participant

                        Is there anyway I can downgrade Stripe? It’s bank holiday Monday tomorrow it’s important i’m able to take credit cards – I know the older version had an issue it would send an order through if customer didn’t put in required fields but it the lesser of the two problems as some details are better than none.

                        #10140
                        Olly
                        Admin & Mod

                          a) you can use whatever version of the gateway you want (with the caveats of course)

                          b) I know the older version had an issue it would send an order through if customer didn’t put in required fields

                          huh ? that IS the issue you are having . am i missing something ?

                          the problem (and only difference) with 1.3 as opposed to 1.3.1 is that 1.3.1 does NOT allow you anymore to NOT enter required info whereas 1.3 omitted to do that sanity check

                          #10141
                          Olly
                          Admin & Mod

                            thing is this – from what i can see – it’s not that customer details did not get passed on (as you DO have orders with that info in it between the ones where yo dont)

                            issue is, that some customers – apparently – did not actually put in their info (personally i blame them for that omission, but there should of course have been a sanity check – as there is now in v 1.3.1!

                            #10142
                            maherali
                            Participant

                              Previous version – A customer can go through the order process without having to fill in all the required fields.

                              Current version – A customer puts an order through with all the details but the plugin wipes all the customer information (look at my order history you will see two examples).

                              I emailed both customers asking them their orders details which they did fill in with notes and none of that’s there. Regarding a previous version I don’t keep a catalogue of all your extension versions so i’d need you to email me it if you have a copy so I can take card payments again tomorrow.

                              #10143
                              Olly
                              Admin & Mod

                                in other words:
                                i know that in version 1.3 there was a possibility for a customer to submit an order without entering his personal info (whether that would have been a wise idea is a different matter)

                                as of v 1.3.1 a customer cannot do that anymore (i have verified this with other installations/ people)

                                if you downgrade you will open yourself up to this issue again….(and perhaps others if you downgrade further)

                                again though: as you have logging enabled form what i can tell, maybe sending me those *might* shine some light on it .

                                #10144
                                maherali
                                Participant

                                  The first order was from a regular customer who knows how to use the system so they did not omit anything. No one would place an online delivery order omitting their address…

                                  #10145
                                  Olly
                                  Admin & Mod

                                    we are talking across each other….:)

                                    anyway

                                    >look at my order history you will see two examples
                                    but i also see the one in between that HAS the info !

                                    #10146
                                    Olly
                                    Admin & Mod

                                      again: logfiles please !
                                      also – if possible – a database dump of the wppizza_order table …

                                      something strange is going on … and i am beginning to suspect it’s got nothing to do with stripe at all…

                                      #10147
                                      Olly
                                      Admin & Mod

                                        it isn’t really a matter of “knowing how to use the system” .

                                        the question is , why does the customer data not get passed on / stored – and even more bizarrly – why does this only happen occasionally (somewhat thinking out loud here)

                                        #10148
                                        maherali
                                        Participant

                                          How do I get you these log files and what’s a database dump of wppizza_order and how would I do that? Could you also email me or send me a link of the previous version please because if it’s not fixed before tomorrow opening I will just use that

                                          #10149
                                          Olly
                                          Admin & Mod

                                            a) never mind files/dbdump etc, you have duplicator installed so i just get the files i need that way (instead of explaining to you what this means)

                                            b)re previous version – send me an email to dev[at]wp-pizza.com and i’ll send you the previous version in return.
                                            HOWEVER, the previous version has EXACTLY the issue you are describing so i question the wisdom of using it.
                                            Having said that, if it works for you – even only temporarily – while we get to the bottom of it, I’m more than happy to

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