Orders not coming through

Viewing 19 posts - 21 through 39 (of 39 total)
  • Author
    Posts
  • #13591
    Olly
    Admin & Mod

      looks like your server (which is not that surprising given the errors that started this thread) as when i use my settings (which work here just fine) on your server i get timeout errors too.

      not much i can do

      #13592
      maherali
      Participant

        I have another host who I will migrate to just it may take a few days as i’m not entirely sure what i’m doing and they have a free migration service. I will just have to take a hit this weekend I guess…

        #13610
        Michael Maccar
        Participant

          The same thing happend with me extacle 2 weeks ago, at the end appeared to be the web hosting company which is hostgator, the sorted it out in less then a minute. In my experience its nothing to do with they plugin and I was using SMTP too .

          #13611
          maherali
          Participant

            My host haven’t bee much help so i’ll have to migrate unfortunately + lose out on customers this weekend.

            #13612
            Olly
            Admin & Mod
              This reply has been marked as private.
              #13613
              maherali
              Participant

                Hmm that’s very dear! I’ll try my new host ‘vidahost’ see how they do. Have to be a lot better than one.com

                #13614
                Olly
                Admin & Mod

                  warning: i do not recommend doing the following as such, but until you find a new / useful host the following might help (but you cannot update wordpress after doing that, so it’s just a possible temporary fix/workaround)

                  in /wp-includes/ find the file class-phpmailer.php

                  in that file on approx line 652 you will find a line that reads:

                  
                  $result = @mail($to, $subject, $body, $header, $params);
                  

                  change this to be

                  
                  $result = @mail($to, $subject, $body, $header);
                  

                  and save.

                  check if this is working now

                  again, do at your own risk, keep a backup of the original and test

                  #13620
                  maherali
                  Participant

                    I gave it a go and no luck unfortunately…

                    #13640
                    maherali
                    Participant

                      Olly could you have a look at my website again please? Cash orders seem to be going through but stripe orders do not. Also the preorder plugin doesn’t seem to work also it’s just a blank box with no option to make any choices.

                      #13646
                      maherali
                      Participant

                        To checkout please use the page

                        https://www.rednaga.co.uk/temp-checkout/

                        #13647
                        Olly
                        Admin & Mod

                          for things to work on the order page, the shortcode has to be on the orderpage you defined in order settings

                          putting the shortcode for the order page on some other random page will not work

                          #13648
                          maherali
                          Participant

                            I see sorry I will give it another go now

                            #13649
                            maherali
                            Participant

                              All seems to be working now thank god although the damage has been done to my business this weekend that’s for sure.

                              #13650
                              Olly
                              Admin & Mod

                                shout at you hosting provider….after all, it’s them that “did the damage”

                                although i understand the frustration, there isn’t much point really to voice it here as it wasn’t the fault of the plugin

                                #13652
                                maherali
                                Participant

                                  No fault from the plugin or yourself i nfact you’ve been a savior as normal. Thanks for all the help Olly. One bad week i’ll survive on a lowly wage!

                                  #14692
                                  mps1
                                  Participant

                                    Using the Gmail settings in the SMTP part of WP Pizza will not work. You will need to use OAuth2 to be able to send emails. I spent hours of frustration trying to figure it out.

                                    I installed a plugin named Postman SMTP and set it up and voila, SMTP emails are working with Gmail now.

                                    I used this video to set it up.
                                    https://vimeo.com/128589255

                                    Worked wonders

                                    #14694
                                    Olly
                                    Admin & Mod

                                      >Using the Gmail settings in the SMTP part of WP Pizza will not work. …

                                      yes it does. (works just fine here on 3 different servers)
                                      however, you might find that your firewall blocks things…(port 465 for example) if you get a “cannot connect ” etc

                                      or maybe you do not have ssl installed…etc etc . all depends really on your particular scenario

                                      see also https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

                                      #14717
                                      mps1
                                      Participant

                                        Ahhh hah. That explains it.

                                        I was testing on the new server which did not have the SSL certificate installed at the moment. Currently working on installing it right now actually.

                                        #14718
                                        Olly
                                        Admin & Mod

                                          it’s not about installing an ssl certificate for a particular site as such but the server having (typically) openssl installed/loaded – or at least that could also be part of the problem.

                                          it works also just fine for a non ssl/https site provided the server setup doesn’t throw a spanner in the works (see firewall for example above )

                                        Viewing 19 posts - 21 through 39 (of 39 total)
                                        • The topic ‘Orders not coming through’ is closed to new replies.