WPPizza – A Restaurant Plugin for WordPress › Support › General Support › Paypal problemUrgent Issue with PayPal Payment – Version 5.1.2s
- AuthorPosts
- 22 April, 2025 at 4:27 pm #70577
Hello Oly,
I’ve encountered an issue that a customer reported to me over the phone:
The customer placed an order and paid via PayPal. The order was successfully received in our system and processed, but the payment never arrived in our PayPal account.
The same person tried to place another order, and we contacted PayPal support. However, they informed us that there is no transaction number associated with the payment.
PayPal support advised us to check our PayPal plugin.
Has this issue occurred before, or could this possibly be a security vulnerability in version 5.1.2?I kindly ask for your urgent assistance.
Thank you in advance!
23 April, 2025 at 10:41 am #70592Without a Url I cannot say anything other than
– have you enabled debug and looked at the debug.log ? (https://docs.wp-pizza.com/troubleshooting/) Anything in there ?
– that paypal version (5.1.2) is now 5 years out of date24 April, 2025 at 2:02 pm #70606Hello Olly,
thanks for the feedback. I will activate the debugging feature now. The url is https://www.farmburger.de/24 April, 2025 at 3:14 pm #70608> I will activate the debugging feature now.
What’s as important (probably even more so) is that you update your site.
From what I can see, your plugins and theme are on average about 5 years out of date.
(Even the wordpress version running on that site is quite outdated – v6.5.5, current one being 6.8).2 May, 2025 at 11:10 am #70696Hi Olly,
I’ve updated everything — only PayPal is still pending, but I’ll take care of that too.
The problem is still happening. I’ve enabled the log files, and today it happened again with multiple customers.
I’ll send you the logs.
It happened today on: https://durscheidergrill.de/
Hope we can find a solution.Thanks & best regards!`log
2 May, 2025 at 5:49 pm #70702>I’ve updated everything — only PayPal is still pending
that’s clearly the most important one that needs to be updated.
(It’s also not the only one that is out of date. The postcode and ingredients plugins you are using there are also ancient , but are unlikely to be your issue admittedly)Furthermore, your logs say a ton of this
PHP Warning: session_start(): Cannot start session when headers already sent in .....not necessarily related, but you might want to address that too. see:
https://docs.wp-pizza.com/troubleshooting/?section=headers-already-sent2 May, 2025 at 6:08 pm #70703This reply has been marked as private.2 May, 2025 at 6:37 pm #70709Hi Olly,
First of all, thank you very much for the tip! I’ve updated PayPal to version 5.4, and I hope the issue won’t happen again.
What else can I do to make sure this doesn’t happen in the future?
Thanks again for your help! - AuthorPosts
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