Preorder and Postcode not transmitted in email

WPPizza – A Restaurant Plugin for WordPress Support General Support Preorder and Postcode not transmitted in email

Viewing 19 posts - 1 through 19 (of 19 total)
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  • #47516
    royalslickness
    Participant

      Dear Olly,

      for some reason, of the order is paid via a gateway different than cash on delivery the postcode and the delivery time is not transmitted via email.
      I have the reorder and the Preorder and the Post/ZIP Codes Pugins installed

      #47517
      Olly
      Admin & Mod

        did you disable
        “Apply above position to all print/email templates. Disable to set position/display on a per email/print template basis”
        ? (both plugins)

        if you did , did you then enable it in the templates ?

        #47518
        royalslickness
        Participant

          hi i tried both things…
          and it shows up if paid in cash on delivery…
          only not showing if paid via paypal, sofort or stripe…

          #47519
          Olly
          Admin & Mod

            furthermore, which versions of those plugins and the main wppizza one are you using ?

            #47530
            royalslickness
            Participant

              WP Pizza 3.11.1
              Delivery by postcode 4.0.24
              Preorder 2.5.2

              actually postcode and preorder are showing when paid via stripe
              only when paid via sofort or paypal they are not showing in the email

              #47532
              Olly
              Admin & Mod

                just to narrow things down: are you using inline payments or redirect payments in stripe ?

                #47537
                royalslickness
                Participant

                  redirect with all gateways

                  #47538
                  Olly
                  Admin & Mod

                    furthermore: whats the version’s of stripe/paypal/sofort you are using ?

                    #47541
                    royalslickness
                    Participant

                      sofort 2.1
                      paypal 5.0
                      stripe 4.0.2

                      #47542
                      royalslickness
                      Participant

                        hi olly, any idea what might be causing this issue? or any way to override the problem by inserting the information via css code somewhere?

                        #47553
                        Olly
                        Admin & Mod

                          as you might have guessed, this works here just fine.
                          but maybe you want to create a duplicator package and installer.php using this
                          https://wordpress.org/plugins/duplicator/

                          then put it somewhere where i can download it and i see what i can find if i do this with a clone of your site here

                          #47555
                          royalslickness
                          Participant
                            This reply has been marked as private.
                            #47556
                            Olly
                            Admin & Mod

                              >do you think this might have an impact on the email sent?
                              no. this is only css for your frontend and has no effect emails/print templates

                              #47567
                              royalslickness
                              Participant

                                is there any chance i can add a css code somewhere to include the zipcode and the deliverytime somewhere else in the email?
                                btw. they also do not appear in the order history if paid via paypal or sofort

                                #47568
                                Olly
                                Admin & Mod

                                  >is there any chance i can add a css code somewhere
                                  no, because it has zero to do with css . you cannot somehow show something with css that isn’t there in the first place

                                  #47573
                                  royalslickness
                                  Participant

                                    oh ok, so what u need is basically a complete copy of my website ?
                                    there is no other way to track the problem down?

                                    #47574
                                    Olly
                                    Admin & Mod

                                      >oh ok, so what u need is basically a complete copy of my website ?
                                      ideally i don’t get/need anything from you and you do this yourself as below (DEBUG:) and most certainly the preferred option
                                      but if you want me to track down your particular issue in your particular setup , than – obviously – i need whatever you have there . i cannot guess what your setup/plugins etc etc are

                                      DEBUG – as always really:
                                      have you disabled all other (non-wppizza) plugins, used a default theme and enabled debug ?
                                      i.e followed all of this
                                      https://docs.wp-pizza.com/troubleshooting/

                                      after that
                                      if you still get the same issue in that scenario, then you can send me a clone of the site only with wppizza plugins (or whatever else there is ) in effect to slim it down to as far as you can where it still produces the problem you are having and i can have a look

                                      believe me, i neither want to nor need to look at other stuff or have any interest in what you are doing in particular – that’s your business. Neither do I have any interest in your userdata or order volumes/users or any of that – if that’s what you are worried about for some reason …

                                      All I care about is fixing things for people if they have issues they cannot figure out themselves so i can move on to other things.
                                      Furthermore, there is of course always the possibility that i have overlooked things in certain scenarios, so being able to figure out and consider issues that may appear in certain setups will of course allow me to take those things into consideration for the future and all those instances.

                                      As I’m sure you are aware , there are tens of thousands of plugins and themes , i cannot possibly test all combinations

                                      #47575
                                      Olly
                                      Admin & Mod

                                        incidentally – while i am at it – i have re-written the preorder plugin entirely (for various reasons)
                                        but have not made it available yet, so if you want to have a copy of that – i.e essentially update it before it gets released to – perhaps – at least show the preorder times in your emails in case this update caters for your particular setup too , i’m happy to do so

                                        just send me an email (to dev[at]wp-pizza.com) with your license key and i’ll send you that updated version in return
                                        maybe that helps somewhere/somewhat

                                        #47577
                                        Olly
                                        Admin & Mod

                                          so, just to make sure i’m not missing things, i installed clean/new version of wordpress, wppizza , wppizzza post/zipcode and sofort here on a test server, made a test order and the zip/postcode is shown in the emails as intended…
                                          do you have any custom filers/actions running on your site ? if so, have you disabled them to see if it solves the issue ?
                                          (again, I’m just trying to narrow down the issue)

                                        Viewing 19 posts - 1 through 19 (of 19 total)
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