Refound a payment

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  • #8076
    Lars
    Participant

    Hi
    I am currently trying your plugin and one of our requirements is the ability to reject an order that has already been paid online via epay.dk and as a result of the rejection the customer should be notified and the transaction handled by epay.dk should be rolled back.
    Is the roll back of the transaction possible in your solution?

    Best regards,
    Lars

    #8078
    Olly
    Admin & Mod

    Hi

    a couple of things.

    at the moment, other than crediting the customer back from from within the epay.dk inteface – although I suspect that’s not what you are after – that is not implemented

    having said that, looking at the epay.dk API, this does not seem too difficult to do

    I am however not quite sure under what circumstances you would want to reject an order that has been paid for. Would you mind elaborating so I can understand the purpose of this ?

    thanks

    #8079
    Lars
    Participant

    Thnaks for your reply.
    Under some rare circumstances such as too many orders or sold out items being ordered we may want to reject and order and refound the customer their money.
    It does not happen often but rather than going thru it after business hours and keeping track of rejected orders it would be a lot safer and give higher customer satisfaction to have an instant refound.
    The option available as a “maybe” is good enough for my process of making a decision and I will let you know by the end of the week if we will go ahead with your plug-in.
    We have a lot of other requirements I have to look into – the hardest being they do not want a computer in the restaurant but just a receipt-printer with buttons to reject or accept orders but I don’t see that happen within our budget.
    I will get back to you on the other requirements if I don’t find the answers in here by my self.
    Thank you for making this plug-in available
    Best regards,
    Lars

Viewing 3 posts - 1 through 3 (of 3 total)
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