Google cloud print, chages to font size are not transferring to printer

WPPizza – A Restaurant Plugin for WordPress Support Add-Ons Extensions Google Cloudprint Google cloud print, chages to font size are not transferring to printer

Viewing 20 posts - 1 through 20 (of 26 total)
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  • #25449
    Allan Fine
    Participant

    Google cloud print on the back end of the website isn’t working so on the backend of the plug-in where the tab is to change the size of the font that goes to the printer works on the backend of the website but when he goes to the printer to actually print it’s not transferring.
    my tech guy says the cold were using works if you use it on windows as far as if you printed the code from a notepad file it would work but some reason it’s not transferring in to the Google cloud print interface.

    so to be very clear and specific on the back and when I click on the eye icon The preview of what should print out on the printer is perfect but when it actually goes to the printer which is a Epson TMT Printer that was in a different thread that they said worked.

    Here is what my installer said:
    So I did some testing. the problem seems to lie with the google cloud print. When printing from windows it works fine. However when printing the same file from google cloud print it changes the font. From the attached file you can see the LEFT print out is from windows and the right print out is from google cloud print. that’s a problem since google cloud print is the intermediary software to printing, however it doesn’t retain the same printing format. I do not have a resolution for this as google s anyone including tech-support and the developers of the plug-in.

    So does anyone including developets have a fix?

    #25497
    Olly
    Admin & Mod

    i can only guess without seeing any of your setup, but did you actually set the template in the cloudprint plugin you want/expect to print ?
    the plugin sends your set template to cloudprint. that’s it. what happens after i have no control over

    furthermore, i have also no idea what you mean by :
    “the cold were using works if you use it on windows as far as if you printed the code from a notepad file”.
    or
    “when it actually goes to the printer which is a Epson TMT Printer that was in a different thread that they said worked.”

    I did not ever say anything about any printer working or not (I do not even have a printer so would never make assumptions on any printer specifics – maybe your printer does not support the fonts you have set. I do not know. I know nothing about your printer)

    #25498
    Olly
    Admin & Mod
    This reply has been marked as private.
    #25521
    Allan Fine
    Participant

    Hi Olly, Thank you for your reply
    so to clarify
    “the cold were using works if you use it on windows as far as if you printed the code from a notepad file”.

    “the code were using works if you use it on windows as far as if you printed the code from a notepad file”.

    So in the backend of the interface we edited the HTML code, and the printout to the printer should be printing out with fonts that are much bigger in size
    here is a screenshot of what it should be printing out. After we click on the “Eye” icon on the template tab in the backend of the word press site, under wp-pizza

    https://www.screencast.com/t/9XwbX1acXg

    but instead it’s printing out with this instead

    https://www.screencast.com/t/JLGhQVY5fIiu

    No matter what we do it doesn’t let the changes that we do on the backend of the website as far and font size changesgo to the printer to print out properly, Google cloud print is stripping away the changes before they get to the printer.

    You guys developed the plug-in for Google cloud print, I need some help and a fix to figure out how to get the font sizes bigger. We even duplicated the code where the font sizes are bigger for the rest of the printout, and still, it didn’t work.

    Please Help

    #25522
    Olly
    Admin & Mod

    without seeing what you have done in the admin , i cannot tell you anything….
    i.e , i need ad min access to see what there is

    #25523
    Olly
    Admin & Mod

    or at least some screenshots of your cloudprint and print template settinsg

    #25524
    Allan Fine
    Participant

    How do I send the credentials to you privately?

    #25525
    Olly
    Admin & Mod

    set your reply to “set as private reply”

    #25526
    Allan Fine
    Participant
    This reply has been marked as private.
    #25535
    Olly
    Admin & Mod

    as i said previously:
    “….but did you actually set the template in the cloudprint plugin you want/expect to print ?…”

    you didn’t . it’s still using the default…

    you can do whatever you like in the templates. if your cloudprint settings are not set to use that template, nothing will ever change

    #25536
    Allan Fine
    Participant

    Got your email, and I understand, but we change the code on the default template. Anyways I created a new template, and used the changed code on the default template, which shows huge lettering when you click on the eye icon.

    I am now going to send in order to the owner and asked her to send me back a screenshot of the new order.

    #25537
    Allan Fine
    Participant

    Just waiting for the text message screenshot

    #25538
    Allan Fine
    Participant

    Can you please go to the backend again and confirm I’m using the right type template situation
    and of the template I am using by clicking on the eye icon yourself you can confirm that the text is huge

    #25539
    Olly
    Admin & Mod

    >Got your email, and I understand, but we change the code on the default template.

    I cannot comment on any modifications you may make to core files
    furthermore, the “eye” icon does not even appear anywhere there so i have no idea what you were doing anyway

    #25540
    Olly
    Admin & Mod

    >Can you please go to the backend again and confirm
    what do you want me to confirm ?
    in your cloudprint settings (wp-admin/edit.php?post_type=wppizza&page=wppizza_google_cloudprint) it says

    “template id” = [some template] select one of the print templates you would like to use

    just choose the one you want to use……

    #25541
    Allan Fine
    Participant

    What do you mean, the Eye Icon is in the Templates section
    https://www.screencast.com/t/e7fkzSu3FW

    #25542
    Olly
    Admin & Mod

    precisely
    look at your screenshot
    there is no “eye” icon for the default template

    #25543
    Olly
    Admin & Mod

    PS the actual default is the one at the top. the ones below are named as you wish / did

    #25544
    Allan Fine
    Participant

    >Can you please go to the backend again and confirm
    what do you want me to confirm ?
    in your cloudprint settings it says

    “template id” = [some template] select one of the print templates you would like to use
    just choose the one you want to use……

    I see what you mean now, you really need to update your documentation, nothing in the documentation for this told me to go to the WPPizza – Google Cloudprint : Settings “page” dropdown menu for Template ID

    Please update your documentation when you sell this plug-in to make this much more clear

    #25545
    Olly
    Admin & Mod

    ok, so there’s a discrepancy between naming it “standard” in the cloudprint plugin and “default template” in the template section.

    still though, it should be reasonably obvious i would have thought

Viewing 20 posts - 1 through 20 (of 26 total)
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