Paypal Stuck on processing

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8 March, 2018 at 7:00 pm #35739
stig2
Participant
Hello this when someone pays by PayPal it gets stuck on this screen and doesn’t record the sales, therefore not appearing in orders however the money is being taken via paypal.

There is nothing in the log files for me to debug this. Please help ASAP.
```
Processing Payment
We are processing your payment! This page will automatically refresh and check again in a few seconds. Please wait.....
If this page appears for more than a minute, please contact us stating the following order details
[8th March 2018 6:56 pm]
PAYPAL - ID:xxxx
TXID: - INPROGRESS
```
8 March, 2018 at 7:11 pm #35740
Olly
Admin & Mod
you have either not setup IPN or IPN is not working
https://www.wp-pizza.com/paypal-gateway-extension/
8 March, 2018 at 7:17 pm #35741
stig2
Participant
IPN is set up and was working for more than one year. It is set up to the recommended URL shown in the gateways screen. I can send a screenshot if you don’t believe me. Either way can you suggest how I can test if the IPN isn’t working? What can I do to solve this/debug?
8 March, 2018 at 7:55 pm #35743
Olly
Admin & Mod
if it worked for one year, what changed ?
in any case, that link i sent you has a troubleshooting section
8 March, 2018 at 8:18 pm #35744
stig2
Participant
So basically you don’t want to help me find the problem? If I wanted those kind of answers I would’ve asked in stackoverflow but there is a difference I am a paying customer I have been paying $100s of dollars to you for your so called premium addons! Doesn’t that warrant any sort of good support? I am paying you to help me so will you help or refer me to vague places?

FYI I have unlimited site subscription to a few of your plugins which equates to $100s per year. Yesterday i sent you an email which you didn’t even bother to reply to, and there is another thread which you have left to being moderated, I wonder why? It’s not malicious it’s just asking for help for which I am paying you!

Here’s the list of all the plugins I have purchased and still valid, you do the maths:
```
WPPizza – Coupons and Discounts - unlimited Sites 	
WPPizza – Coupons and Discounts - up to 5 Sites License 	
WPPizza – Add Ingredients Extension - unlimited Sites 	
WPPizza – Add Ingredients Extension - up to 5 Sites License 	
WPPizza – Google Cloudprint - up to 5 Sites License 	
WPPizza – Worldpay Gateway - Single Site License 	
WPPizza – Cardsave Gateway - Single Site License 	
WPPizza – Add Ingredients Extension - up to 5 Sites License 	
WPPizza – Paypal Standard Gateway - up to 5 Sites License 	
WPPizza – Coupons and Discounts - up to 5 Sites License 	
WPPizza – Google Cloudprint - up to 5 Sites License 	
WPPizza – Delivery By Post/ZipCode - up to 5 Sites License
```
8 March, 2018 at 8:29 pm #35745
Olly
Admin & Mod
what are you talking about ?
do you want me to copy and paste what it says in the troubleshooting section ?
i cannot possibly do any of this for you as i have no access to your server nor to your paypal account
once you give me some sort of information as asked there , i might be able to help further

secondly, you have not even provided the most basic info like a link to your site
do you want me to guess what version(s) you are running or plugins you are using ?

furthermore, from what i can see i replied to absolutely all emails (not only yesterday , but going back months and years)
checked your spam folder ? what email did you send it to ? what’s the subject line so i can search for it , in the unlikely case i overlooked this

i cannot see any topics that are in the moderation queue either
8 March, 2018 at 8:40 pm #35748
Olly
Admin & Mod
and how is that a “vague place” anyway? it is specifically written for the wppizza paypal plugin
8 March, 2018 at 8:50 pm #35749
stig2
Participant
Ok so in the troubleshooting section it says turn on logging I dont have that:

– if you have not done so yet, turn on “logging” under wppizza->gateways->paypal : “Logging ? (Y/N)”

here’s a screenshot:
https://ibb.co/igbCyS

Btw had you asked for the url etc would’ve provided it, and I cannot guess if you want to visit my URL. Let me know after this what you would like me to provide
Thank you!
8 March, 2018 at 9:45 pm #35754
Olly
Admin & Mod
This reply has been marked as private.
8 March, 2018 at 9:53 pm #35755
Olly
Admin & Mod
for wppizza v3, the gateway logging has been made global and moved to
/wp-admin/edit.php?post_type=wppizza&page=settings
to log all these files in the same place, wppizza/logs

so first question is:
are there any paypal related logs in that directory (wp-content/plugins/wppizza/logs/)?
did you receive any notices/emails to your admin email regarding paypal errors of some sort ?

that said, if you dont receive any IPN notifications in the first place , there’s nothing to log as it never reaches the server.
can you show a screenshot of the ipn order history of your paypal account ?
do those notifications say “sent” or do they say something else ?
8 March, 2018 at 10:06 pm #35756
Olly
Admin & Mod
This reply has been marked as private.
8 March, 2018 at 10:32 pm #35758
Olly
Admin & Mod
i also noticed that you have a rogue " /> on your site at line 4 which can cause all sorts of issues (not necessarily regarding paypal, but you might want to fix that regardless)
8 March, 2018 at 10:34 pm #35759
stig2
Participant
Ok the logs are on but nothing there, I have added the ipn history from PayPal. It says sent and I did check those yesterday too. so i know it is being sent.

There have been no emails regarding error.

https://ibb.co/kSG1sn

Thanks
8 March, 2018 at 10:37 pm #35760
stig2
Participant
This reply has been marked as private.
8 March, 2018 at 10:38 pm #35761
stig2
Participant
Ok thanks for that, I updated a file today perhaps it’s from that.
8 March, 2018 at 10:41 pm #35762
Olly
Admin & Mod
have you / can you enable debug like so
https://docs.wp-pizza.com/troubleshooting/
(forget the “troubleshooting” section there, it’s about the debug constants)
and tell me if there’s anything in your debug log when you make an order with paypal ?

re your private reply: all good .
8 March, 2018 at 10:49 pm #35763
Olly
Admin & Mod
also, given that it worked for over a year , is there anything that was changed between it working / not working (plugin updates – mainly some wppizza stuff but perhaps some other things might also cause issues, or server software and the like ) ?
8 March, 2018 at 10:54 pm #35764
Olly
Admin & Mod
This reply has been marked as private.
8 March, 2018 at 11:20 pm #35770
Olly
Admin & Mod
This reply has been marked as private.
9 March, 2018 at 9:23 am #35783
stig2
Participant
OK I am investigating with the server people, but it’s not looking positive at the moment however I am pushing for better support from them. Also it is Friday and it is a busy day it’s not just one site but at all of them (7) get stuck on the order is processing page. I will try to provide you the logs if it turns up so far none.
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Paypal Stuck on processing