WPPizza – A Restaurant Plugin for WordPress › Support › General Support › Stripe Error
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- 14 May, 2020 at 1:22 pm #48902
that looks like javascript errors – the browser console would tell us more, but i appreciate that most users would not know how to access this .
seemingly also from a mobile device – might have something to do with this .
i’ll make a fake order (it will fail and will be clearly marked as “do not process” and you’ll get an error send to you , just ignore that , just try to find out if i can reproduce something)14 May, 2020 at 1:26 pm #48903Rolled back to 3.12.2 and issue with orders not coming through has been sorted (although the errors behind the scenes we still have)
14 May, 2020 at 1:33 pm #48904>Rolled back to 3.12.2 and issue with orders not coming through has been sorted
but then you have no stockmanagemnt, so i wonder if it’s there …..
how did you install the stockmanagement plugin ?
using wordpress’s own plugin installer or via ftp ?14 May, 2020 at 1:37 pm #48905Yea we have no stock control for now. I used WP to install it. I activated the plugin and then had to upgrade wppizza main plugin to 3.12.3 to get it to work. For now we are back in business with just the errors behind the scenes that you are aware of
14 May, 2020 at 1:53 pm #48906>For now we are back in business
ok, that’s something at least>just the errors behind the scenes that you are aware of
just updated the wppizza plugin to 3.12.4 , which should take care of those behind the scenes errors (at least the ones which were false positives – i.e “cannot find order etc ” when your shop was closed anyway)apart from those though i cannot see any difference between 3.12.2 and 3.12.3 that would allow people to order or not
maybe – when you are closed – update to 3.12.4 and try some test orders and let me know if you can in any way reproduce getting any kind of errorPS: in 3.12.4 you can keep the shop closed and open it just for you by going to WPPizza -> tools->Always open shop for UserID
and then enter your wp user id there (probably “1” if you were the person that installed wordpress or your ip address
14 May, 2020 at 1:55 pm #48907oh, and if you somehow manage to get/reproduce an error like the one in that facebook link you posted
take a screenshot of your browser console (Ctrl+shift+i typically) and send it to me please …14 May, 2020 at 3:05 pm #48908PS: i found some edge case behaviour that might cause an issue in some cases and fixed that too with wppizza 3.12.5
though i very much doubt that that was the reason in your customers error messages, if you test things as outlined above, you might as well use that just updated version(might take a little bit to show up in your admins plugins page as an update being available though)
just thought i’d mention it here while we are at it14 May, 2020 at 6:19 pm #48914Hi Ollie,
Thanks for your help so far. This weekend is a big sales weekend for us withy approx £3,000 over hundreds of orders expected. As I have the system working as it did earlier in the week, I am uneasy about changing anything at this point in time so I might wait until Monday to update to 3.12.5Just a few observations
The stock pluginm was disabled yesterday to see if it had any effect but we were still getting the pop up java messages from customers. I might on Monday upgrade and not install the stock module just to rule out that that has anything to do with it.
Users that I know have reported the pop up error across PC, tablet and phone. They have also reported it on Safari, Chrome and Edge.
I have been unable to re-create the error but if I do manage it I will send you details of the browser console to see if you can pin down the issue. I do think that the errors we were getting at the back end (not affecting order taking) and the pop up error clients get are un-related, just a thought and might be way off with the last statement. I knew it had to be something to do with either the upgraded wp version and/or the stock plugin as that is when it all started.
I’ll let you know how we get on once we upgrade and thanks once again for the speedy support.
Kenny
18 May, 2020 at 1:46 am #49094This reply has been marked as private.18 May, 2020 at 1:52 am #49100This reply has been marked as private.18 May, 2020 at 1:40 pm #49118Still trying to find that entry.
I have updated to the latest versions of the software apart from the stripe gataeway, it says there is a newer version of it but I get Plugin not found. when trying to view or update it
Thanks
18 May, 2020 at 2:12 pm #49120>Still trying to find that entry.
ok (or if you know how to do that just mysql dump that table , zip it and send it to me directly at dev[at]wp-pizza.com – i can find things from there)regarding stripe update
try going to wppizza -> tools/licenses, de-activate stripe license, then re-activate stripe license
subsequently re-load your plugins page and let me know if you can update it then18 May, 2020 at 2:18 pm #49122This reply has been marked as private.18 May, 2020 at 2:29 pm #49126This reply has been marked as private.18 May, 2020 at 2:37 pm #49127Great, thanks. I have left off the stock plugin for now until we see if we get the java popups again tomorrow, all being well I will add that on Wednesday !
Thanks again
22 May, 2020 at 10:20 am #49292This reply has been marked as private.22 May, 2020 at 1:37 pm #49293This reply has been marked as private.22 May, 2020 at 2:29 pm #49298This reply has been marked as private.22 May, 2020 at 2:59 pm #49299>Why does it work with the previous version though and not the version after .3 thats what is odd?
not necessarily. there are more/different ajax requests> And it works with some and not others.
and that’s what you have to find out as to why the server responds with a “forbidden” , may also be a firewall issue or whatnot. only your server logs will tell us that (and the logs i have been mentioned above might be able to narrow things down)22 May, 2020 at 3:29 pm #49300This reply has been marked as private. - AuthorPosts
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