Hi Olly,

everywhere. It is not in the order mails. (Customer and shop) and it is not in the Order History in the Backend. So to say: It is nowhere … like it is filled out – which is immpossible, because you have to make a selection.

Hello Olly,

and here I am again. The website is now live and at the beginning everything worked fine. Now the missinig “postal code & city” come up again. 3 times today 🙁
I try to gather some facts:

– Everyone ordered as a guest
– No caching system activated. Not on WordPress or on the Server.
– Happened on Paypal and Cash Oders
– All were delivery orders – no pick up orders!
– Nothing in the debug.log files
– Happened on Orders with one article and on orders with 12 articles
– Website runs on an own Hetzner Server
– PHP 8.3
– APCu, OPcache are DEACTIVATED
– In the Post/Zip Code settings: Selection required: No/no
– Settings 2: “popup on page load”: yes / yes / no

If there is anything else you want/need to know please let me know! I hope there is a way to find out why this is happening, becasue the client is not happy 🙁

The URL is https://mein-dinos.de/kassel-nord/

Thanks for your help!

System Info and PLugin Parameters in the next post.

Hi Olly,
it’s driving me crazy. I’ve done more and more testing – another 50 orders – and now the problem has suddenly stopped appearing. I honestly don’t know what’s going on. Let’s just leave it as it is for now. The site is supposed to go live next week – fingers crossed it stays that way.
If anything comes up again, I’ll get back to you.
Sorry for the confusion – but believe me, it’s been just as frustrating for me 😉

But just to wrap things up for now: I really do appreciate any hints, tips, or theories about what might have caused the issue – or what I should do if it happens again. Somehow I have the feeling that once the site goes live, it’ll suddenly come back. (I hate those bugs that only appear sporadically…)

Yeah… I changed the available Postcodes one time… Could this caused it? But the error appeared over a longer period of time and on more than one testorder…

Hmmm the Jason file could be Created by the Winorder WPpizza Plugin.

But the “missing Postcode and City” did even miss in the Ordermail…. When it happened.

Can this be caused by the changes of
Postcodes too?

IF this can happen when the Data is changed… What should / can I do to prevent this?

Wow Olly… thanks so much!!! That helped and now it works again 🙂 Thank you!!!

HEy Olly, thanks for checking out … I disabled everything exept the WP Pizza PLugin and set it to the Twenty Twenty-Fout Standard Team and it still look like s$%t …

I DOn’T say it is the WP Pizza PLugin – but it seems it does not work correctly with WP 6.7.1.

As soon as I do a rollback to the older WP Version everything is fine again …

So yeah … it seems to be the core WP but WP-Pizza should work fine with it… SO mayber you can check again please ?

I can also give you an admin login to the site if you want…