Pawel Cichonski

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  • in reply to: WorldPay Callback handling failed #38145
    Pawel Cichonski
    Participant

      TSOHost said Encrypt SSL will solve my problem.
      Today I couldn’t make a purchase on my shop (clicking on ‘order’ did not respond)
      Also I couldn’t log in to WordPress (login page was refreshing).

      Whoa… that’s enough for me. I’ve gone back to backup from a week before to make it work. This weekend I’ll let it go because of the customers but Monday I am looking for another hosting company 100% starting with GoDaddy.

      Thanks for your time

      in reply to: WorldPay Callback handling failed #38050
      Pawel Cichonski
      Participant

        Thanks Olly for the good will. They want to resolve the issue and asked me to ask the Worldpay for the ‘outgoing IP addresses, so [they] can check for any blocks on [TSO’S] side’.

        I had an exact issue like that but very rarely (on around 40 orders we had one that had an outcome like that) and that was mostly when the entire site was not able to load (error with the servers) and someone was already on WorldPay at the time to pay for the order.
        And I had exactly the same 3rd party plugins as I have now. Nothing new.

        in reply to: WorldPay Callback handling failed #38045
        Pawel Cichonski
        Participant

          Thanks, I’m already checking out prices at GoDaddy. Got a last response from Tsohost:
          “I’ve just reviewed the server log files but wasn’t able to locate anything associated. I can also confirm that TLS1.2, OpenSSL/1.0.2a, and HTTP1.1 are supported on the server, so you should be able to process payments normally. However, I would strongly recommend you to double check your plugin configuration and if it’s forced to send the outgoing requests through TLS1.2 since most of the payment systems are rejecting lower version now. If the Worldpay Gateway’s system was updated recently and your plugin is forcing lower TLS version, that could be causing your issue.”

          I am also thinking I may have some plugins that may cause this problem, I turned off some of them and retest this weekend, don’t know if that would help.

          in reply to: WorldPay Callback handling failed #38043
          Pawel Cichonski
          Participant

            Sorry for the trouble. Think I will need to look for a different hosting company in UK very shortly. They try to play ping-pong with this (TSO HOSTING): “From what I can see, this has either to be caused by a bad plugin, incorrect PHP version or the third party might have blocked our outgoing IP. I would kindly suggest that you check with them if 91.208.99.2 is blocked as that is the cloud’s outgoing IP. All I’m saying is what can be the problem and with third parties, it’s likely that they could have blocked the outgoing IP. I would definitely check if the plugin is compatible with the newest version of wordpress as you’re using an okay PHP version which is 5.6”.

            Think I will go with GODAddy

            in reply to: Printing the same order on two printers #29717
            Pawel Cichonski
            Participant
              This reply has been marked as private.
              in reply to: preorder – select time only, without the date #28675
              Pawel Cichonski
              Participant

                >> sorry, but i do not understand what you are trying to do

                If it were only days I would be ok with that, but months… (seriously having a “year” there?) If it’s not possible to have than let’s leave it, I thought there is an option if you only have preorders only for one day than it would change into hours only to select.

                >> why not simply use the “select” option from the “order form settings” page and add your times there ?

                Woudln’t work because people would use any time regardless of restrictions that are available in previous option (for example: to only select available time left and time that is 40 minutes ahead of delivery).

                Would the last request I wrote in this topic, could be available? Of having the default text “as soon as available” instead of hours to be visible only when the on-line shop is open and when it’s not (before we open the restaurant) then they would need to select specific time of delivery?

                in reply to: preorder – select time only, without the date #28661
                Pawel Cichonski
                Participant

                  If also I could kindly ask, in the options for:
                  “date/time instead of default text – Shows first available date/timeslot instead of default text when no date/time has been selected yet”

                  Is it possible to make the default text appear only when the shop is open, and when it’s closed / preorder it would have the first available time displayed?

                  The text above the time selection can be altered depending weather the restaurant is open or not (like I have, when preorder: “This is a preorder”, when live: “Select delivery time”). But now I can have only default text or time selection regardless if the restaurant is open or not.

                  That would be easier to understand when people preorder the food before the restaurant is open, they would need to select the time (and have the default text “as soon as possible”), and when it’s open to have the default.
                  Would that be possible?

                  Thanks for your time.

                  in reply to: preorder – select time only, without the date #28660
                  Pawel Cichonski
                  Participant

                    To achieve sth like this (photoshoped 😛 )

                    a

                    in reply to: preorder – select time only, without the date #28659
                    Pawel Cichonski
                    Participant

                      sorry: DISPLAY HOURS ONLY – NOT TO DISPLAY THE HOURS WITH MONTH, DAY, YEAR

                      in reply to: No emails #28512
                      Pawel Cichonski
                      Participant

                        I’ve always had it like that:

                        mail

                        in reply to: No emails #28509
                        Pawel Cichonski
                        Participant

                          The company just tries to argue with me and tries to say it’s my fault (“developer’s fault”) and say: “When you use phpmail then that would explain why this is happening. Phpmail is highly unreliable this is why I strongly recommend changing to SMTP. This should definitely resolve the issue. You might want to get a developer about that as this seem to be his fault.”

                          I will do what you suggested. Thanks for your time Olly.

                          in reply to: No emails #28505
                          Pawel Cichonski
                          Participant

                            Sorry Olly, it’s not like I want you to do something, just an opinion from you was enough, and thanks for looking into my site. If the topic makes a mess, delete it.

                            Soon I’ll be refreshing the licence for all wppizza add-ons. Your plugins are so much better than woocommerce. Hope you will release ver 3 soon.

                            My boss bought .co thinking it’s shorter version of co.uk
                            Barolo.uk would be shorter version of co.uk

                            Life… 😉

                            in reply to: No emails #28500
                            Pawel Cichonski
                            Participant

                              Hey, thanks for your time. Here’s an update. The plugin worked fine in the morning, I’ve check the shop even using mobile’s 4g and worldpay genuine payment. First customer payment around 17:20, all good. Then suddenly I wanted to access wp-login at around 18:00 and it’s not loading up – the wordpress is not accessible, 502 bad gateway and internal server error. 5 minutes later website is up , next 5 minutes website is down.

                              Then, right then we have an email from WorldPay that somebody paid an order. Order at: 17:28:52. No bloody information where or what phone because it just has basic info from WorldPay: email and amount of money. No order email from WpPizza, no order in order history in WpPizza. Cannot even access wordpress just to shut down the shop.

                              Even if hosting was sh***ty I’m worried why WorldPay could proceed with order and not echo to WpPizza what happened.

                              Here’s a screenshot from their (TSO’s Hosting) chat attached:
                              https://ibb.co/ekhsQ5

                              wppizza<br />upload images<br />

                              And here’s a bit of the activated Debug log in wordpress site (end part):

                              [18-Jun-2017 15:00:42 UTC] PHP Warning: disk_free_space() [function.disk-free-space]: No such file or directory in /var/sites/b/barolo.co/public_html/delivery/wp-content/plugins/wppizza/inc/admin.system-info.php on line 83
                              [18-Jun-2017 15:00:42 UTC] PHP Warning: disk_free_space() [function.disk-free-space]: No such file or directory in /var/sites/b/barolo.co/public_html/delivery/wp-content/plugins/wppizza/inc/admin.system-info.php on line 83
                              [18-Jun-2017 15:00:42 UTC] PHP Warning: disk_free_space() [function.disk-free-space]: No such file or directory in /var/sites/b/barolo.co/public_html/delivery/wp-content/plugins/wppizza/inc/admin.system-info.php on line 83
                              [18-Jun-2017 15:00:42 UTC] PHP Warning: disk_free_space() [function.disk-free-space]: No such file or directory in /var/sites/b/barolo.co/public_html/delivery/wp-content/plugins/wppizza/inc/admin.system-info.php on line 83
                              [18-Jun-2017 16:08:56 UTC] PHP Notice: Undefined variable: additionalInfoData in /var/sites/b/barolo.co/public_html/delivery/wp-content/plugins/wppizza-add-ingredients/ajax/get-json.php on line 2610
                              [18-Jun-2017 16:09:10 UTC] PHP Notice: Undefined variable: additionalInfoData in /var/sites/b/barolo.co/public_html/delivery/wp-content/plugins/wppizza-add-ingredients/ajax/get-json.php on line 2610
                              [18-Jun-2017 16:20:27 UTC] PHP Notice: Undefined offset: 1 in /var/sites/b/barolo.co/public_html/delivery/wp-content/plugins/wppizza/inc/common.helper.functions.inc.php on line 65
                              [18-Jun-2017 16:20:27 UTC] PHP Notice: Undefined variable: inline_style_td_ctr in /var/sites/b/barolo.co/public_html/delivery/wp-content/plugins/wppizza/inc/markup.order.html.inc.php on line 298
                              [18-Jun-2017 16:20:27 UTC] PHP Notice: Undefined variable: inline_style_td_ctr in /var/sites/b/barolo.co/public_html/delivery/wp-content/plugins/wppizza/inc/markup.order.html.inc.php on line 298
                              [18-Jun-2017 17:18:27 UTC] PHP Notice: Undefined variable: additionalInfoData in /var/sites/b/barolo.co/public_html/delivery/wp-content/plugins/wppizza-add-ingredients/ajax/get-json.php on line 2610

                              in reply to: No emails #28489
                              Pawel Cichonski
                              Participant

                                Hey, thanks for a reply.

                                – I have enabled the debug, although I have no idea how to read/interpret what is written there.

                                – I have updated all things – wordpress, wppizza + all plugins. Made a test and works. Will need to test a payment via WorldPay but I have a feeling all will be good. Tomorrow is Father’s Day so that’s why I wrote to you as I am all alert so this thing won’t happen.

                                Again, we made like thousand orders and the plugin worked flawlessly. At times we had a situation here and there where we couldn’t access the site itself or wp-admin, or once or twice where order was made via WorldPay and no order was send to email (as yesterday). At times we had this anomaly Internal Server Error here and there. But then again it bugs me how people could access the site, make and order, be transferred to worldpay and wordpress completely ignored to email the order (and not to notify the wppizza of an order).

                                What’s left then?

                                – In case of same scenario, would you kindly be able to know from my debug.log what happened?

                                – Don’t know if I should look for a different hosting company.

                                in reply to: No emails #28478
                                Pawel Cichonski
                                Participant

                                  Sorry for my style of writing. To put it simply – people were making orders and payments for those orders using your WorldPay gateway plugin. When the order was made, it should give us two emails back – one that the order was made, and second from worldpay confirmation.
                                  We only got worldpay confirmation, the order itself was not received by us or the customer. So if they would order via ‘pay by cash’ we would not have any clue that the customer ordered anything.
                                  I have no idea what happened, but this caused a bit of trouble. Please help 🙁

                                  in reply to: No emails #28477
                                  Pawel Cichonski
                                  Participant

                                    The orders didn’t go to the ORDER HISTORY. So they were not send by EMAIL. The only hint of the orders was WorldPay, we had to email customers to call the restaurant.

                                    d

                                    http://imgur.com/2nTIALp

                                    in reply to: No emails #28471
                                    Pawel Cichonski
                                    Participant
                                      This reply has been marked as private.
                                      in reply to: Thermal Printer Template Text Wrap #23814
                                      Pawel Cichonski
                                      Participant

                                        I will check it tomorrow what is the model name, but to tell you the truth – we have used two very basic and different old thermal printers (from 2009) and all of them worked. I was surprised that it actually worked well in comparison to setting this up in woocommerce (which was available only for some printers, our printers back then could not print the orders correctly, like large texts and enormous gaps).

                                        in reply to: Thermal Printer Template Text Wrap #23171
                                        Pawel Cichonski
                                        Participant

                                          Thank you, this really helped and sorry for all those noob questions.

                                          Printer has limit space for printing. The only thing that solves this problem is a good condensed font. I tried different font family in css but none of them are really condensed.
                                          The best would be Arial Narrow, but it does not want to load up and prints out in some default. Don’t know how can I attached additional font, is this something I add on the site or something to do with printer setup. But then again Arial Narrow does not display in the preview in “WPPizza Templates – Order History Print”.

                                          in reply to: Thermal Printer Template Text Wrap #23169
                                          Pawel Cichonski
                                          Participant

                                            Autofill is good. Customers details are there. My mistake.

                                            Here is the image, displaying the editing code for ORDER ID, PAYMENT DUE and DELIVERY TYPE which you wrote. What I cannot find is where can I edit size of PAYMENT TYPE, PAYMENT METHOD, TRANSACTION ID in the code.

                                          Viewing 20 posts - 1 through 20 (of 35 total)