Olly

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  • in reply to: Customization on more that one gropus not working #5696
    Olly
    Admin & Mod

      max input vars issue perhaps ?
      https://www.wp-pizza.com/downloads/wppizza-add-ingredients/

      in any case, without any further details supplied, there’s nothing i can do

      in reply to: problem with the paypal order #5680
      Olly
      Admin & Mod

        >well, I think I’m the trouble of the problem. I think that I have done the incorrect set up with the WPPizza

        maybe it’s this bit you need (see troubleshooting)
        https://www.wp-pizza.com/paypal-gateway-extension/

        in reply to: problem with the paypal order #5650
        Olly
        Admin & Mod
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          in reply to: problem with the paypal order #5640
          Olly
          Admin & Mod
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            in reply to: problem with the paypal order #5639
            Olly
            Admin & Mod

              >The restaurant websites hours are perfectly open now but paypal payments are failing again

              have you turned on logging in the paypal gateway ? what do the logs say ?

              in reply to: problem with the paypal order #5638
              Olly
              Admin & Mod

                fyi: compared to all other wppizza gateways, paypal causes by far the most issues (not the gateway, but paypal themselves with the way things sometimes work and sometimes don’t)

                i know, not helpful as is , but just thought worth a mention

                in fact , looking at other plugins (that use some form of paypal gateway implementation) it seems to be the case there too, judging by the number of posts they get on their forums regarding paypal issues compared to other gateways

                in reply to: problem with the paypal order #5637
                Olly
                Admin & Mod

                  one more suggestion:
                  check for a common denominator for the emails that didn’t get through.
                  i.e are they all hotmail or yahoo mails for instance ?

                  i know for example, that yahoo doesn’t like it when the from address is [email protected] but it is being sent from austinpizza.com site/domain (in which case setting a static from address in the wppizza plugin to somethng like [email protected] might help )

                  in reply to: problem with the paypal order #5635
                  Olly
                  Admin & Mod
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                    in reply to: problem with the paypal order #5634
                    Olly
                    Admin & Mod
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                      in reply to: problem with the paypal order #5625
                      Olly
                      Admin & Mod

                        PS i would also suggest you turn on debug and try to execute an order outside your opening hours.
                        if it does not send that relevant email. maybe something in there will tell you what is interfering – and logging in the paypal gateway settings i would have thought is a good idea too
                        (and let me know if there is or you get some errors in either that point towards the plugin)

                        unless there’s something very strange going on – or some customisation/firewall whatever that stops access to parts of the site outside opening hours -, there is absolutely no reasons why those emails would only get sent when your shop is open

                        in reply to: problem with the paypal order #5624
                        Olly
                        Admin & Mod

                          >Do you get this?

                          i’m trying 🙂

                          as i understand it (and assuming you are not using a multisite setup – CORRECT ME IF I’M WRONG ON THAT ONE):

                          a) to start off with: distinguishing between food and catering just confuses the issue
                          they are just items you put into the cart and then pay for them . it is irrelevant what category any of these items are assigned to

                          b) the way this works (or at least should) is as follows (regardless of whether the items in the cart are “catering” or “food” or “man on the moon”):
                          – customer goes to checkout and elects to pay with paypal
                          – customer gets redirected to paypal and pays (and then gets redirected back to site, but that’s irrelevant here)
                          – when paypal has executed the payment, 2 things happen (in the background).
                          –a paypal IPN notification gets sent back to your site which – amongst other things – sends an email to you with the order (which is the same email the customer gets)
                          — paypal itself might also send you a notification email (which seems to be setup that way in your case)

                          none of the above is influenced by whether or not the shop is shut at the time. if they pay, you should get the email(s) as this is a background process

                          >Is there a slight timing change so we can get both emails?
                          what do you mean ? timing has nothing to do with it . emails are sent when they are sent…

                          >I think we just need to make a small website change so we will get the second email when a customer pays through paypal. no problem getting a payment email from paypal. No website email on the customers order.

                          again, if paypal executes it sends an IPN notification (provided you enabled it of course)
                          whether your shop is open or not at the time is irrelevant.

                          let me ask you again: “do the ipn notifications in your paypal account say “sent” ?

                          in reply to: problem with the paypal order #5622
                          Olly
                          Admin & Mod
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                            in reply to: problem with the paypal order #5620
                            Olly
                            Admin & Mod
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                              in reply to: problem with the paypal order #5619
                              Olly
                              Admin & Mod

                                >Please help. This is a big mess.

                                i sent you an email directly about 30 minutes ago with some questions but never got any reply…

                                not sure why you are asking me again here to be honest….

                                either way though, i don think any of this has anything to do with your shop being open or not
                                as paypal just send an ipn notification to your website regardless

                                also, what exactly do you mean by
                                > We will get the paypal order cost, but no specific order from the restaurant website

                                does it show up in your order history ?
                                do you just not get any emails ?
                                any error logs anywhere (paypal gateway /logs or debug.logs ? )
                                do you have admin notify enabled on errors in the gateway ?
                                did you get any emails there ?
                                do the ipn notifications in your paypal account say “sent” ?

                                in reply to: remove "fixed" word from menu list #5561
                                Olly
                                Admin & Mod

                                  dunno where your fixed comes from , but maybe you are looking for this:

                                  wppizza->layout->Hide pricetier name and cart icon if item has only one size:

                                  in reply to: All Products Are Displaying On Home Page #5558
                                  Olly
                                  Admin & Mod

                                    i only get access to about 50% of stuff…..

                                    in any case, let me suggest the following.
                                    a) re-save your permalinks (just to be sure)
                                    b) (temporarily) switch to the 2012 theme and make sure it all behaves there as it should
                                    then go back to your theme and find out why the shortcodes are executed
                                    from what i can see your theme has several settings where you can set what is the hompage. i suspect the issue is there somewhere but it might also be a template that might have been edited or something else. can’t say

                                    all i can say is that if i use your theme here it works just fine

                                    in reply to: All Products Are Displaying On Home Page #5542
                                    Olly
                                    Admin & Mod

                                      you sure you sent it to the right email address ? there’s nothing in my inbox

                                      in reply to: All Products Are Displaying On Home Page #5537
                                      Olly
                                      Admin & Mod

                                        nothing yet

                                        in reply to: All Products Are Displaying On Home Page #5535
                                        Olly
                                        Admin & Mod

                                          >Would you like a login to confirm?

                                          probably a good idea
                                          send it to dev[at]wp-pizza.com

                                          in reply to: All Products Are Displaying On Home Page #5533
                                          Olly
                                          Admin & Mod

                                            looks to me like you put a whole bunch of wppizza shortcodes on your homepage

                                          Viewing 20 posts - 4,041 through 4,060 (of 4,432 total)