>this data is the latest received at events
yeah that’s the problem, there’s the one missing that says “xyz was charged”
ok, let’s try something else first of all with my api keys
(in the next private post – give me a second, i need to set something up )
in the meantime – if you have not done so already – please enable debug as mentioned above
https://docs.wp-pizza.com/troubleshooting/

>AUTHORIZE TEST PAYMENT
yes, that’s correct. in test mode that’s what you’ll get for ideal

i have just made a test order there
can you please log into your stripe account and send me the events list for that order

ie
https://dashboard.stripe.com/events
click on that event (probably some “failed” event)
under “event data” click “see all [x] lines”
and post that data here (making it private)

>they have given me an address
that’s not accessible to anyone but you

a 400 error is a server error – only your server admin will know why it throws a 400 error

can you send me a screenshot of your webhooks as they are set up in your stripe account please
to dev[at]wp-pizza.com

something is wrong here as this really isnt that complicated to set up

make sure you also enable debug when you test this again
https://docs.wp-pizza.com/troubleshooting/

in case we need to look for things there

DO NOT CHANGE THE SOURCE CODE – WHOEVER SAID THAT IS A COMPLETE IDIOT
but make sure you enter the right private and public keys for test and live in the plugin settings and the webhook in live and test settinsg

can you please forward me the conversation you had with stripe to
dev[at]wp-pizza.com ?
I want to heave a word with STRIPE regarding suggesting something that stupid like changing source code

> but there 2 types
what do you mean exactly by “2 types” ?
if you mean “test” and “live” than it goes into both (if you want to test things too)
if you dont mean that , then can you please clarify ?
thanks

have you set up your webhooks ? as described ?
does not look like you did

you can however also enable / select from one of the other methods (like payment requests, sofort and whatever else there is available for your country/account) and they will become available separately

PS: i found some edge case behaviour that might cause an issue in some cases and fixed that too with wppizza 3.12.5

though i very much doubt that that was the reason in your customers error messages, if you test things as outlined above, you might as well use that just updated version(might take a little bit to show up in your admins plugins page as an update being available though)
just thought i’d mention it here while we are at it

>For now we are back in business
ok, that’s something at least

>just the errors behind the scenes that you are aware of
just updated the wppizza plugin to 3.12.4 , which should take care of those behind the scenes errors (at least the ones which were false positives – i.e “cannot find order etc ” when your shop was closed anyway)

apart from those though i cannot see any difference between 3.12.2 and 3.12.3 that would allow people to order or not
maybe – when you are closed – update to 3.12.4 and try some test orders and let me know if you can in any way reproduce getting any kind of error

PS: in 3.12.4 you can keep the shop closed and open it just for you by going to WPPizza -> tools->Always open shop for UserID

and then enter your wp user id there (probably “1” if you were the person that installed wordpress or your ip address